These Terms and Conditions, as may be amended from time to time, apply to all our services directly or indirectly made available online, by email or by telephone. By accessing, browsing and using our website and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the Terms and Conditions set out below (including the privacy statement). These pages, the content and infrastructure of these pages, and the online reservation service provided on these pages and through the website are owned, operated and provided by Montenegro J Sailing and are provided for your personal, non-commercial use only, subject to the Terms and Conditions set out below.
- Definitions
“Montenegro J Sailing,” “us,” “we” or “our” means “Montenegro J Sailing Travel agency”, a licensed tourist company incorporated under the laws of the Montenegro, and having its registered address at Muo BB, 85330 Kotor, Montenegro. “Platform” means the website and Service is made available owned, controlled, managed, maintained and/or hosted by Montenegro J Sailing. “Service” means the online reservation service (including the facilitation of payments) of various products and services as realizing tours and/or transfers requested. - Scope of Our Service
Through the Platform, we provide an online platform through which all visitors can acknowledge our products and service for reservation, and through which visitors to the Platform can make such reservations. Our Service is made available for personal and non-commercial use only. Therefore, you are not allowed to resell, deep-link, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any content or information, software, reservations, tickets, products or services available on our Platform for any commercial or competitive activity or purpose.
- Prices
The prices on our Platform are highly competitive. All tour prices are per person and all prices are displayed including VAT/sales tax and all other taxes (subject to change of such taxes), unless stated differently on our Platform or the confirmation email/ticket. Ticket prices are per person or group and subject to validity as indicated on the ticket, if applicable. Applicable fees and taxes (including tourist/city tax) may be charged by the Agency in the event of a no-show or cancellation fee. - Privacy
Montenegro J Sailing respects your privacy. Please take a look at our Privacy and Cookies.
Policy for further information. - Credit Card or Bank Transfer
We offer the opportunity for reservations to be paid upon arrival and hold your credit card details only as a guarantee by means of secure online credit card information retention. However, your credit card will be charged for service/activity/tour you booked in case of no show or cancelation which was after the allowed cancelation deadline for given service/activity/tour.
For certain (non-refundable) rates or special offers, please note that the Agency may require that payment is made upfront by wire transfer (if available) or by credit card, and therefore your credit card may be pre-authorized or charged (sometimes without any option for refund) upon making the reservation. Please check the (reservation) details of your product or service of choice thoroughly for any such conditions prior to making your reservation. - Prepayment, Cancellation and No-shows
By making a reservation with us, you accept and agree to the relevant cancellation and no- show policy listed within your booking, and to any additional (delivery) terms and conditions of the Agency that may apply to your visit. The general cancellation and no-show policy is made available on our Platform during the reservation procedure and in the confirmation email or ticket (if applicable). Please note that certain rates or special offers are not eligible for cancellation or change. Applicable city/tourist tax may still be charged by the Supplier in the event of a no-show or charged cancellation. Please check the (reservation) details of your product or service of choice thoroughly for any such conditions prior to making your reservation. Please note that a reservation which requires down payment or (wholly or partly) prepayment may be canceled (without prior notice of default or warning) insofar the relevant (remaining) amount(s) cannot be collected in full on the relevant payment date in accordance with the relevant payment policy of the Supplier and the reservation. Cancellation and prepayment policies may vary according to tour type or month of the year (high or low season).
If you wish to review your reservation, please revert to the confirmation email and follow the instructions therein. Please note that you may be charged for your cancellation in accordance with cancellation, (pre)payment and no-show policy or not be entitled to any repayment of any (pre)paid amount. We recommend that you read the cancellation, (pre)payment and no-show policy carefully prior to making your reservation and remember to make further payments on time as may be required for the relevant reservation. In case of bad weather conditions and/or not enough persons attending the chosen activity and/or force majeur, we reserve the right to cancel the tour. Should such occurrence happen you will be notified in the best timely manner possible for the agency, however, the agency keeps right for last-minute changes due to unforeseeable nature of causes for cancellation.
- (Further) Correspondence and Communication
By completing a booking, you agree to receive an email that we may send you shortly prior to your arrival date, giving you information on the tour details, Agency location and other relevant information.
In order to duly complete and secure your reservation, you need to use your correct email address. We are not responsible or liable for (and have no obligation to verify) any wrong or misspelled email address or inaccurate or wrong (mobile) phone number or credit card number.
Any claim or complaint against Montenegro J Sailing must be promptly submitted, but in any event within 30 days after the scheduled day of consummation of the product or service (e.g. tour/transfer day). Any claim or complaint that’s submitted after the 30-day period may be rejected, and the claimant shall forfeit their right to any (damage or cost) compensation.
Due to the continuous update and adjustments of rates and availability, we strongly suggest making screenshots when making a reservation to support your position (if needed).
